Jane & Jon, San Francisco

My husband and I consider the wonderful ladies at Niche our design dream team. We were completely new to design and furnishing a home. It is clear from their portfolio that they have impeccable taste and that is why we chose them. (Check out their Instagram!) However, what sets them apart is the customer experience you get. Everyone on their team is extremely professional, while being friendly and warm. They hold themselves to the highest standard and it is a joy to work with them. We found picking furniture to be very overwhelming but they put us at ease and held our hand through the entire process. We naturally gravitate towards boring furniture and we needed lots of help making decisions that would create a warm and inviting space. We often said, “Save us from ourselves!”

The real test is when there is a bump in the road. When we’ve had the occasional issue with vendors during this process, Niche has always gone above and beyond to give us a great experience and make things right. Every interaction we have had with them impresses us. They get it. And they have earned our respect and trust.